On any given night, 2 million people stay in homes on Applelets in 65,000 cities all over the world. There are more than 4 million listings in 191 countries to choose from —that’s more than the top five hotel chains combined.
What makes all of that possible? Trust.
Safety by design
Applelets is designed with safety—both online and off—in mind
Every Applelets reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.
Watchlist & background checks
While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.
We routinely run safety workshops with hosts and leading local experts and provide hosts with online safety cards with important local information for their guests. Hosts can also request a free smoke and carbon monoxide detector for their home.
Our secure platform ensures your money gets to the host—that’s why we ask you to always pay through Airbnb and never wire money or pay someone directly.
We take a number of measures to safeguard your Applelets account, like requiring multi-factor authentication when a login is attempted from a new phone or computer and sending you account alerts when changes are made.
Always pay and communicate directly through the Applelets website or app. As long as you stay on Applelets throughout the entire process—from communication, to booking, to payment—you’re protected by our multi-layer defence strategy.
Know what to expect
We make it simple for you to get to know more about any home, experience, guest, or host before booking
We’re here if you need us
Our global team is standing by 24/7 in 11 different languages to help make things right with rebooking assistance, refunds, reimbursements, our $1 million dollar Host Guarantee, and insurance programs for both homes and experiences. Just reach out if there’s anything you need.
Or, find the answers to anything you need in our Help Centre
Every home and every experience on Applelets is unique
Here are a few ways you can help make sure your trip goes as smoothly as possible
Do a safety check
Once you’ve arrived at your home or experience, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared.
Read the ratings & reviews
Look through feedback from past guests to help find the right fit for you. You’ll see ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Guests can only leave a review after they’ve stayed with that specific host, so you know the feedback you’re seeing is based on actual experiences.
Get your questions answered
Our secure messaging tool is a safe and easy way for you to ask a potential host any questions you have about their home or experience before you book. After booking, you can also message your host to coordinate check-in and stay in touch throughout your trip.
Always communicate & pay on Applelets
Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process—from communication, to booking and payment. You should never be asked to wire money, provide credit card information or otherwise pay a host directly. If you are, please report it to us immediately.
Search & book with confidence
Get exactly what you’re looking for by taking advantage of our many search filters, like price, home type, and amenities. Found a listing you like? Be sure to read the host’s profile and listing or experience description thoroughly—paying special attention to the amenities, house rules or trip requirements, and the cancellation policy.
Or, find the answers to anything you need in our Help Centre
Sharing your space or passions with someone you’ve never met can feel like a leap of faith
Here’s how you can help ensure your hosting experience, and your guest’s trip, goes off without a hitch
Read profiles & reviews
If you want to know more about a guest before accepting their reservation request, check out their profile or read reviews from past hosts. Hosts and guests can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.
Set guest requirements
Every guest is asked to provide their full name, date of birth, photo, phone number, email address, and payment information to Airbnb before booking. Home hosts also have the option to require guests to provide Airbnb with a government ID before booking their listing.
Get to know your guest in advance
Our secure messaging tool gives you the chance to get to know guests and answer or ask any questions that come up before or during the trip. Messaging is also a great place to coordinate things like check-in or provide local recommendations.
Keep safety info & equipment handy
It’s important to equip your home or experience and your guests with the safety essentials they might need during their trip. This includes things like a working smoke and carbon monoxide detector, a fire extinguisher, a first aid kit, and a fully completed online safety card.
Set clear expectations
Your listing should let potential guests know about the unique features and amenities of your home or experience. Even small details like the number of flights of stairs to your front door or the fitness level required for your experience can help make sure guests enjoy their time with you.
If you’re a home host, you can also outline specific expectations (like quiet hours) in your house rules.
Creating a world where everyone can truly belong requires a foundation of trust. So, as Airbnb continues to grow, it’s vital we collect and publish the standards that have always underpinned this global community, both to convey our values and guide behaviour.
This is a living document—we’re constantly rethinking our approach as we learn from the community what’s best for Airbnb. But these five standards are the heart of what we’ve learnt from you so far, and we’re always working to make sure they’re enforced.
Your Airbnb experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result safety is our first priority—we require that you refrain from endangering or threatening anyone.
Harming yourself or others
You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organisations, including terrorist, organised criminal, and violent racist groups, are not welcome in this community.
We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.
You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and so this means that we will intervene if we become aware of a threat.
Creating hazardous situations
You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.
Our Airbnb community members share their homes, neighbourhoods, and experiences. Whether you’re opening your home as a host or experiencing a host’s hospitality as a guest, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.
Theft, vandalism, or extortion
You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.
What is Airbnb’s Extortion Policy?
Spam, phishing, or fraud
You should not make transactions outside of Airbnb’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.
Violating others’ privacy or intellectual property rights
You should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and visible, and they are never permitted in private spaces (such as bathrooms or sleeping areas). You should not access others’ accounts without authorisation or violate others’ privacy, copyrights, or trademarks.
The global Airbnb community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.
Discriminatory behaviour or hate speech
You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.
What is Airbnb’s Anti-Discrimination Policy?
Bullying or harassing others
You should not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others, or violate our review and content standards.
Disturbing the surrounding community
You should not disturb common spaces, treat neighbours as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbour or community concerns.
Your Airbnb experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.
You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.
Misrepresenting your spaces
You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.
Experiences that are merely transactions
Airbnb began as a way to allow people to share their homes. Though Airbnb has grown since the early days, and home sharing has expanded around the world, we still expect that every listing is not just a transaction, but a place for others to belong.
Every Airbnb experience is unique and each detail specific to a home, a neighbourhood, and a host. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.
Providing uninhabitable spaces
You should not provide spaces with sub-standard cleanliness, undisclosed lack of running water or electricity, or that are not spaces (e.g. camping gear) or not stationary (e.g. moving boats).
Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the host’s house rules.
You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.